Frequently Asked Questions
Everything you need to know about shopping at Roger's Gardens
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited delivery arrives within 1-2 business days. Rates are calculated at checkout based on your location and order weight.
What is your return policy for plants and garden decor?
We accept returns on non-perishable garden decor within 30 days of purchase. For live plants, we offer a 7-day satisfaction guarantee; please contact us immediately if your plant arrives in poor condition.
Do you offer local delivery for large items?
Yes, we provide local white-glove delivery for oversized items like outdoor furniture and large trees within a 25-mile radius of our retail location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
Are your plants sustainably sourced?
Yes, we partner with local nurseries and sustainable growers to ensure that our plants are healthy, ethically sourced, and suitable for your local climate.